This service bulletin relates to the Rinstrum rinLINK cable not operating correctly with the recently released Windows 11.  Below, we have outlined both short-term and long-term solutions to this problem.

Existing rinLINK cables with Windows 11

To use an existing rinLINK cable with Windows 11, an older driver must be used that is not aware of Windows 11.

Download Driver from here and  follow the instructions.

Windows update problems with existing rinLINKs

Depending on the Windows update settings on your machine, it may be found that the rinLINK cable stops working after a Windows update. This is because Windows may automatically update your driver to the latest versions which cause the incompatibility issue with Windows 11.

To resolve this, please follow the original instructions and re-install the older driver.

Longer term updated rinLINK hardware

A new revision of the rinLINK cable including a Windows 11 compatible chipset is expected to be available from August 2022. It can be identified by the white dot on the housing shown below and these are natively compatible with Windows 11 and will not require the driver rollback procedure outlined above.  When the new rinLINK is available we will send an update.

Any questions, please contact us through our normal support email or by phone.