Before returning equipment for credit / repair / warranty assessment, please contact your local Rinstrum office for a CASE number. You can also email us the unit serial number, model number and problem description so that we can assign it a CASE number. Once a CASE has been created for your repair/credit/warranty assessment it will be informed to you. Please make sure to mention your CASE number with the return shipment. All repairs should come through a Rinstrum dealer.
For enquiries regarding breakdown or repair, please contact your local scale company in the first instance – their details are generally on a label on the unit or nearby. Where there is no scale company reference, please contact Rinstrum and we can put you in contact with a local Rinstrum dealer.